We
are the largest and oldest supplier of supplements
on the Internet. We handle thousand of orders daily,
subsequently we have very good procedure that allows
us to track and handle all requests accordingly.
In order for us to properly verify, track and process
a return or refund request. We have implemented
a procedure to protect our clients from credit card
abuse and related issues. The procedure is very
simple and easy to use and works well for all parties.
(Never send your full credit card number in any
form or manner whatsoever). We processed your order
so we already know who you are and most of the important
information. However, in order to protect all parties
and maintain security with regard your information,
please use the following procedure to obtain a Return
Merchandise Authorization, (RMA) number so that
we can open the return or credit claim. No returns
or credit will be processing without an RMA number
assignment.
[a.]
Contact us to obtain a (RMA) number. Please have
your order number, e-mail address and proof of purchase
available. We will verbally provide you with an
RMA and send the RMA via e-mail to the same address
that was presented at the time the order was placed.
[b.]
Once you received the RMA number, you need to write
a simple explanation as to why you are returning
the product and have applied for a request for a
credit or refund.
[c.]
Package the empty bottles and/or container and enclose
your letter with explanation as to why you are returning
the product and have applied for a request for a
credit or refund.
[d.]
Label the package and clear mark your RMA number
on the exterior of the package as this increases
the sort time and speeds up your request.
[e.]
Return, Ship the RMA, Letter and Product to:
UPG
Attn: Refund Department
P.O. Box 727
Sharpsburg, Maryland 21782
[f.]
Once we have received and verified your RMA, Letter
and Product. The verified RMA will then be processed
by our internal credit department and you will receive
a credit verification by e-mail and we will refund
your money minus shipping charges. Empty bottles
without letter of explanation of dissatisfaction
will not be refunded.
Remember
to include the following:
[1.]
Order #
[2.] RMA #
[3.] Letter
[4.] Product or Empty Containers and all related
information.
Thank
you for the privilege to serve you!
Customer
Service
